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FAQs

For general technical support and help.

Collaborator FAQ

  • How do I activate the Dual Account setting if I have an existing Employer account Powered by Magnet?
  • How do I know if I have an existing account powered by Magnet?
  • How can I change my profile visibility to public?
  • How do I know that my profile is searchable to other Collaborators?
  • Why can’t I find the Community of Practice App?
  • What is a Collaborator?

Job Seeker FAQ

  • How do I look for jobs?
  • I'm getting job invites I don't want.
  • How do I know when my profile is searchable?

Employer FAQ

  • How do I add Users to my Organization?
  • How do I assign my learners to courses?
  • Where do I find my list of learners?
  • How do I access the Learning Assignment Dashboard?
  • Where are my applicants sent?
  • How can I edit my job posting?
See all 8 articles

Learner FAQs

  • How do I access my Learning Plan?
  • Will I receive a certificate after completing a course?
  • Which browsers are supported by the LMS?
  • What should I do if a course module is not loading?
  • How do I know when a course is completed?
  • How do I see the progress on my course?
See all 12 articles

General FAQ

  • How do I report a technical issue?
  • How do I update my profile information?
  • How do I log into the LMS?
  • What is an LMS?
  • How do I set up and use Two Factor Authentication?
  • How do I reset my password?
See all 7 articles
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